Replacement Sim Card not working

[Luke_player]

I have been abroad for some time so was using a different physical sim and my British phone number stopped working. As such I got a new SIM card sent out to me. However now I have put the new SIM card back in and my phone still isn’t getting any service? Any help would be greatly appreciated as I really need access to my British number asap

[bristolian]

Replacement SIMs can only be sent to the account holder's registered UK address, and they must first be used on the UK network before they will work abroad.

Is yours a PAYG or pay-monthly one?

[Luke_player]

Ah that is news to me, so someone would need to install another replacement sim in the uk and then send it to me again…

it is a pay monthly contract

[Leanne_T]

Hi there @Luke_player 

We are unable to guarantee replacement SIM cards will work abroad when they have not been fully activated on the EE network in the UK. 

I would suggest giving us a call to make sure the SIM has been activated and roaming is fully set up on your account for you. 

Leanne.