Replacement SIM

Ant0ni081 · ‎11-09-2026

So i have a pay as you go sim. Been on EE for a year or two now and my sim card has just died. So i tried ordering a replacement off of the website... put in my info for a physical replacement to be posted to me, said it would cost 1.50 pounds and that would be taken from my 12 quid balance... fine ... 3 weeks later no sim sent... tried again.... 3 weeks later still no sim... so i try from the ee app, another 3 weeks still no replacement. Can some one help me get a sim sent out to me as this is beyond a joke now. and no i cant call them to order another one.

XRaySpeX · ‎11-09-2026

Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎11-09-2026

Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ant0ni081 · ‎13-09-2026

have done if i could easily get to one, but thats not the point. Point is theres an option to get sent a replacement and the systems clearly not working on website or app.... plus its telling me im getting charged 1.50pound each time i order a replacement coming out of my balance......