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Replacement SIM for New iPhone 11 - Not able to make calls

msmith134
Visitor

‎01-12-2022 05:10 PM

I had a Samsung phone and bought an iPhone 11 so had EE send me a new SIM for the iPhone. Put it in correctly but after 4 days still unable to make or receive calls on the new phone even with the SUM in place. Any ideas?

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎01-12-2022 05:27 PM

Hello @msmith134 ,

Welcome to the community, 

Are you not able to use your original SIM card? Normally there is no need for a new SIM card. If you still have your old SIM card, could you try it in your phone?

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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