Hi there,
You might need to call EE in order to do this. You can do this by dialing 150 from your handset, or from another device, you can call 07973 100450. I hope this helps.
Thanks for reading! If my reply helped you, why not hit the thumbs up button? That way, it'll help customers with issues related to yours find a recommended solution.
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My name is Chris. I'm from the UK & I've been an EE customer since 2013/14.
I try my best to help you out - but I don't work with EE.. (one day maybe). I'm here to lend a helping hand to those who may need it.
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If you require assistance or to manage your account with EE...
Call 150 from an EE phone - it's free and you will not be charged.
Call 07973 100450 from any other phone
Call 0800 079 8586 from any other phone/and or Skype.
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An easier way of managing your account is using My EE.
It's available to download on Android & iOS and you can use it online too.
https://ee.co.uk/myee
