Hi Chris, thank you for the reply. I called using another phone. The upshot of this is that although the contract I agreed and downloaded during my telesales call includes calls, I was signed up to a data-only plan.
To resolve this, I am having to cancel the contract, transfer to a pay as you go plan (which'll take 24-48 hours apparently), then when I receive a text saying that's complete, I will need to call the telesales team again to have another go at signing up to the plan I signed up for originally.
I have started the above process, but it's not ideal I am unable to make or receive calls on my transferred over number in the meantime, and I am surprised there's not a simpler way of resolving the issue. When the pay as you go switch is completed I'll have a think about what I want to actually do, as the situation is a little frustrating and seems really avoidable.
