Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Apps Not Loading When Wifi Not Available

Guvnor_1947
Visitor

‎17-06-2026 11:17 PM

I recently transferred accounts for two Iphones from O2 to EE. On one phone apps load when out of the house and no Wifi available. On the other phone, apps load OK when able to access Wifi, but will not load when out of the house and Wifi is not available. I have cross checked the settings on the phones and they are the same. I have tried disabling VPNs, ensuring data roaming is on and have done a network reset but to no avail.  Can anyone help in resolving this problem?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎18-06-2026 12:49 AM - edited ‎18-06-2026 12:58 AM

@Guvnor_1947 wrote:

ensuring data roaming is on

Why? Are you abroad? If so, your nos. may not port while there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful