Recent move from plus net to EE no registered network sim not working

[Cchey]

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Hi my network stopped working with plus net so I attempted to put the sim card received from EE. The message on my Samsung now says sim not provisioned. 

I can not call out because there is no sim registered. 

Can anyone advise of what to do?

Thanks.

Ray

[bristolian]

EE CS can be contacted on 0800 0798586 from any working phone.