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Resolved! Free 'Calling abroad from the UK' add-on query
I have a 'Calling abroad from the UK' add-on, but it's not any of the 3 charged options - i.e. it's not 'The International', 'The International Extra', or the '£2.16 International Pass add-on'. No monthly charge is showing on my bill for this particu...
Coverage in Wheatley
Update: 18 March 2025 Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley. We will continue to monitor per...
Unable to join EE public wifi.
I have an EE broadband contract which works fine in my home, has been set up, is active, no problems.I am trying to opt-in to the EE hotspots out in public, and have tried multiple devices, multiple hotspots and on different days. I am able to log in...
Remote bell for phone
Recently joined EE, broadband and phone working fine.Prior to EE we had a remote bell that could be heard every where in the house.This did not work with the new system, thought it would not be missed but it is, we have missed some calls as the hands...
Smart Hub pro wont connect to video doorbell
Hey - some support in this would be great. Tried connecting my ring doorbell to my smart hub pro and it won't, it shows both the EE and Compatible wifi in the options for connection but doesn't connect following putting password in.I have gone out to...
Charity Raffle Prize
I am the Chairman of a registered charity that was set up to provide grants to smaller charities. Because we are a very small foundation, for the time being the trustees have made the decision to support a single charity that do some incredible work ...
Urgently need to leave EE
I was missold when I phoned up BT with a simple enquiry about an additional booster. Told it's all EE now and this would be an amazing package etcIt's terrible. Signal is awful. Drops constantly. Only covers half the house. Booster won't connect at a...
Moving before bt fiber Internet installed
I have fiber being installed this week with bt , but moving to ee looks like a good idea , I don't wana affect the install but wana switch to ee , should I wait for install ? Does the contract 24months matter when switching ?
Unable to link broadband account and unable to view bill
Switched over from BT to EE 5 days ago. I am having the same problem and unable to link the broadband account to my EE account.I made 3 calls and I was told it would be passed to technical support. I made another call yesterday and was told to visi...
Parental controls
Parental controls not working, I can't create groups also safe search is not working. I have tried multiple ways to add a device to a group but no joy. I tried making group first and message says can't save this group, I've tried must be 30 times, sp...
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EE Learn Live
This year Learn Live is back on Thursday 20th February at the White Rabbit, Shoreditch. What is Learn Live? Learn Live is an event aimed at 11-14 year old's (with their guardian), and an opportunity ...
Passkeys for your EE ID
This month we’re helping you get super secure with the launch of passkey. Set up passkey from the EE app (or the Profile section on ee.co.uk) and you’ll be able to use it to log in, instead of remembe...
Introducing the new Samsung Galaxy lineup - Powered by Galaxy AI
Introducing Samsung’s all new Galaxy S25 series, including the Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra. The Samsung Galaxy S25 Series’ features the new One UI 7 interface, helping to simplify the...
New locations for 5G standalone
We’re bringing our 5G standalone network to 16 new locations before the end of the year with more locations to follow. That means EE’s most advanced mobile network will be live in more than 30 major...
