Sim replacement

[joe_jackson]

I’ve just had the same situation that you did, what did you have to do in order to rectify it?

[bristolian]

Can you explain the situation you have? Others can then advise.

The post you replied to was from early 2022, so almost 2 years old.

[joe_jackson]

The current situation I have is that I went onto my EE account for a Pay As You Go SIM card that I have, and I went on to order a replacement SIM card which I had received the email confirmation for but then this morning at around 10:42am, I had received a text message from EE saying “Hi There we are unable to send a replacement sim out due to the account not being registered please register your account and re-submit your request” 

so I am unsure as to what I need to do. 

[James_B · Accepted solution]

Hi @joe_jackson,

Please get in touch with Customer Care so a member of the team can register your account details.

They'll be happy to help. 🙂

James