So EE did an unauthorised Sim swap to a hacker with my phone number, they went into my accounts and changed passwords, I couldn't use my phone to call them, no online chat unless you enter a code they send to your phone first. Anyway, hacker quickly gained access to paypal, google wallet, emails, Uber app, facebook, Crypto, you name it, when I managed to use someones phone to call they would not reinstate my old sim and told me to go to a EE shop with ID, and in that time they managed to spend thousands and I couldn't gain access to email for over 24hrs, they have every aspect of my identity now, my personal and business accounts I had just sent to accountant, my ID, my share and asset info...absolutely everything so I am vulnerable for more identity issues in the future. I am absolutely furious that they did not follow proper security checks. I checked all my logs on other applications such as banking, facebook, email and only found logs of a different IP address logging in after they had authorised the swap so I can only see that EE has leaked my data in their app or something. EE told me the swap was done by phone and I should have been sent a code but that didn't happen, absolutely no one knew my password. I am awaiting to hear back from EE fraud team but I cannot believe when they have been doing this since 2018 apparently they have not learn't. The chap in the shop also told me he had reported security issues about EE authorising sims swops over the phone with no or little checks. What the hell? I am looking to raise this with ICO and get a solicitor as this will impact me for a long time - forever!
