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Re: Number porting with EE - How to keep your number when switching mobile netwo

martify
Investigator
Investigator

‎17-01-2022 06:58 PM - edited ‎17-01-2022 06:59 PM

I ran into exactly the same problem.  How did everyone with the same error solve the problem?

 

EE Port Number.png

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5 REPLIES 5
Christopher_G
EE Community Support Team

‎18-01-2022 07:47 AM

Hi @martify

 

Welcome to the community.

 

Is the mobile number you entered 11 digits long (with no spaces either side)? Also, is the PAC in the format of three letters followed by six numbers, like this: ABC123456?

 

Chris

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martify
Investigator
Investigator
In response to Christopher_G

‎18-01-2022 05:56 PM

Hi @Christopher_G,

 

Number 11 digits long with no space
PAC checked and correct.

 

It's been a day since I activated the new sim and want to port in my old number.  But the error is still there.

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Katie_B
EE Community Support Team
In response to martify

‎18-01-2022 06:04 PM

Thanks for confirming @martify. 

 

I would recommend giving us a call so our customer care team can get this processed for you. 

 

Katie 🙂

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martify
Investigator
Investigator
In response to Katie_B

‎19-01-2022 03:31 PM

Called and I'm told it will be effective tomorrow.

 

Btw, I really do think the error is a bug on your page.  Will somebody take a look and fix it for other users who would like to port their number?

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Katie_B
EE Community Support Team
In response to martify

‎19-01-2022 03:38 PM

Hi @martify. 

 

Thank you for flagging this with us. 

 

I will look to get this passed over to the relevant team. 

 

Katie 🙂

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