Can't find bills details/breakdown on my account after leaving EE

[Karen66622]

I’m in the same situ, got my PAC,  swapped to another provider, fine for most of the day then lost all signal from either phone and provider. Can’t call 150 on either phone. Can’t find my bill on app despite endlessly logging in. Can’t contact my boys who are just leaving ia long haul flight, can’t get my access any agents…

[Michael_D · Accepted solution]

Hi @Karen66622 

Welcome to the community.

It can be normal for there to be no service for a short time as your number is transferred from one network to the other.

If your porting date has now passed and you are still seeing the same, you'd need to speak to your new provider so they can have a look to see what is happening.

In terms of your EE bill, if you aren't able to see it by going to Manage > Billing in the EE app or the EE website, please give our billing guides a call when you have mobile service or from another phone. 

They can look to see if they can help you get access online and if not, send a copy in the post for you.

Michael