Hello @Foiza0205 ,
|Welcome to the community,
When did you lose your phone and number, how long ago?
Did you report it to EE?: They would have sent you a replacement SIM card with your number, which you should have done, to block anyone being able to use your phone and SIM card.
I would suggest you speak to customer service as we have no way of doing anything about this, but if it has been a while, then you would not get it back, as it will have been recycled, by first putting it into quarantine and then recycled,..
Live chat is only for customers on monthly contract, not for pay as you go, which you can find in the EE App by clicking on help.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
