Hi,
I seem to be going around in circles trying to activate a physical sim after unsuccessful attempt at trying to swap my iPhone 11 to iPhone 13.
about a month ago I got a new iPhone 13 and when transferring to it from my old iPhone 11 it asked if I want to activate e-sim. Stupidly I pressed yes and since then I’ve been without fully functioning mobile phone.
Contacted EE - they said they will send me QR code to add data plan. Didn’t work.
Went to EE shop - they put a new SIM card into my new iPhone 13 but it didn’t work. They sent me home with a promise that it will work within 72 hours. It didn’t.
went back to EE shop. The lady again swapped SIM cards, made calls and said it should work within 24 hours. Again it didn’t.
called EE and said can they just send me a SIM card for my old phone to reactivate it. They did. Put sim in - sim not provisioned. Contacted EE - ah yes we need to activate the sim. Waiting another 24 hours. Nope. Didn’t work. They sent me another sim. Again - ah we need to activate it - round and round we go and nothing is working.
apparently it’s the esim that locked to my number although I’m not sure as I’m not reply getting straight answers from anyone. Is there anyone out there that may have some idea what might be the problem and how to sort it? From reading on internet there might be some settings (APN and PLR) that may have to be checked - has anyone had any dealings with this?
anyone from EE please don’t advise me to call you because I can’t make any calls on my mobile and as I’m stuck at home at the moment I don’t have access to another line. This is also now being dealt with under a complaint so I really don’t want a generic ‘please call EE’ advice thanks. I am looking for someone who knows what they are talking about and how to move this issue forward as this has gone on for a month and I’m pretty much out of patience.
