Pre paid sim

[Ang231218]

So I recently joined ee and ordered a sim online asking for my old number to be kept and put 10 pound subscription on, I just wondered how long after my number has been ported will my pre paid top up be put on ? 

[Katie_B]

Hi @Ang231218. 

How long ago was this?

You should be able to use your temporary number until your number port completes. 

Katie

[Ang231218]

My new number transferred over night it's my ten pound subscription I'm still waiting to get it and it's been 24hours and everytime I text balance it's says I have 0 

[Katie_B]

Thanks for getting back to me @Ang231218. 

What happens if you try to make a call?

Katie

[Ang231218]

It says I don't have enough credit 

[Katie_B · Accepted solution]

Hi @Ang231218. 

I would recommend contacting our customer care team on 0800 079 8586 free from any landline or provider. 

The team will be able to look into your account further. 

Katie

[Ang231218]

All sorted customer service 10 stars 🙂 

[Katie_B]

That's great to hear @Ang231218. 

Thanks for letting us now this is now resolved. 

Katie