convert to esim

[Agustd]

Hi,

I searched for how to use esim on my phone, and I followed the video which tells me to simply use My EE mobile app to install esim. But when I opened my EE, there is no esim option at all. When I tried to add esim in my iphone setting, it said the provider, which is EE, doesn’t support esim transfer. Can somebody please help me with that?

[Christopher_G · Accepted solution]

Hi @Agustd 

Welcome to the community.

When you open the My EE app, press on the little person (profile) icon. There will be an option to replace your SIM/eSIM.

Chris

[Chris_B]

@Agustd  You can only use eSim if your a contract customer assuming you are just open the my EE app and click the person icon top right then click settings and permissions then scroll down to activate sim/eSim then follow the on screen instructions