The EE Community

I have an inclusive ROW

I have an inclusive ROW -I have received the text saying Hi from EE welcome to Australia you are all set up to use your plan etc but I cannot make or receive calls.I can use data,I can send and receive texts, the phone signal is strong and I am conne...

EE Perks

So I cannot log into tmy ee perks account - cant reset the password as no longer have access to the work email address but it also has my private email address - I spoke with someone on the chat who said I would receive a reply within 24-48hrs and it...

Billing Issue

I paid my bill. 1 week in advance, the amount was returned to my card for some reason. The due date for the bill was yesterday, on the 5th of May 2025, I tried to pay it once again but the app keeps showing error codes, I log in from my laptop and it...

Problems with the sim

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the p...

New sim only contract

Hi there is there anyway of finding out if the £6 a month deal includes eu roaming as can’t find out anywhere many thanks Declan https://ee.co.uk/plusnetandee

Extremely slow 4g data connection, below 1Mbps most the time

I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...

High definition channels

Why doesn’t EE tv remove non-HD tool TV channels from the TV listings it would seem to make a lot more sensitive. He would just to be able to see terrestrial high definition channels and that why you can move all the channel numbers Round so BBC One ...

Hello, how do I change my card details in my account for recurring top up payments?

Unable to make calls from Portugal

I am aware a number of EE users in portugal have had an issue making calls after the power outage 5 days ago. My wife and I still cannot make calls (including WiFi calls)How do we fix?