13-04-2023 01:07 PM
Hi I've just joined we I did ask for my old number to be transferred but I was just wondering if I can just keep the EE number my SIM came with thanks
13-04-2023 04:22 PM
Hi @Jacko68
I would recommend speaking to our Mobile Care team to see what we can do from our side. If the number transfer is cancelled, it could mean that your plan doesn't end with your previous provider and result in being billed by EE and your previous provider (if it was on contract).
Chris
13-04-2023 06:00 PM
If you've given your PAC to EE, that serves as cancellation notice to your previous provider. If it's not been submitted, then you could request a STAC from your previous provider and submit that to EE instead.
The cancellation of your previous contract will result from either, but a PAC ports in where a STAC just terminates.