Porting

Gosialinka93
Investigator
Investigator

On Sunday, I ported my number from Vodafone to ee. Today, I received a message saying the number had been ported and was ready for use. I'm trying to log in to the app, but I'm not receiving the code for my phone number. What should I do? How can I purchase the package?

1 SOLUTION

Accepted Solutions
Rach_H
EE Community Support Team

I'd recommend reaching out to our team, so they can look into why you're having problems receiving texts, and get your account set up @Gosialinka93.

Rach

View solution in original post

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

Can you receive any text messages? If you send a text message to yourself, do you receive it? If you text NUMBER to 150, do you get the expected response?

What package are you trying to purchase?

Text messages from number 150 arrive without a problem, and I receive them. I want to buy a 15-pound package. The problem is that I can't log in to the app or the ee website.

Text messages from number 150 arrive without a problem, and I receive them.
I want to buy a 15-pound package. The problem is that I can't log in to the
app or the ee website.
Rach_H
EE Community Support Team

I'd recommend reaching out to our team, so they can look into why you're having problems receiving texts, and get your account set up @Gosialinka93.

Rach