Porting issues from vodaphone

[Alihaiderx]

Hi, I got my new contract  from EE and it was supposed to be ported with my vodaphone number 3 days ago, incoming outgoing and data are still not working and I am in an emergency in hospital and struggling to make it receive calls 

pls need help urgently 

[James_B]

Hi @Alihaiderx,

Welcome to the EE Community. 🙂

I'm sorry to hear you're in hospital and wish you a speedy recovery.

Was your EE SIM working with your temporary number before your number port started?

Is your Vodafone SIM still active?

James

[Alihaiderx]

Hi James

Was working fine

Now I cannot receive any calls or text neither data working

[James_B]

Hi @Alihaiderx,

Did it just stop working when you went into hospital?

I wonder if it could be a lack of indoor coverage at your current location.

James

[Alihaiderx]

It stopped when I deleted vodaphone sim
, seems as vodaphone was working and ee was not

[James_B]

Hi @Alihaiderx,

Are you using a physical EE SIM or an eSIM?

James

[Alihaiderx]

Yes physically

[James_B]

Have you received a text to say your number transfer has completed @Alihaiderx?

Have you restarted your phone?

James

[Alihaiderx]

Hi it doesn’t specially say , “welcome on board switch the phone offf and you are good to go”

I assume yes

[James_B]

Hi @Alihaiderx,

Please can you try turning your phone off then back on and let me know if it connects to the network?

Thanks

James