My eSIM transfer has failed and now I have no service

[Daventry]

Yesterday I received a  QR code to transfer my eSIM to a new phone.

After following all the steps and no having service on either phone I went to online chat and they told me the QR scan had failed!

Now I don’t have a working phone line while I wait for another QR code to arrive.

BTW the transfer process requires a SMS to be sent to the old phone. How’s that going to work if I don’t have an active line?

On top of that, the person from online chat didn’t offer any compensation at all for this service disruption.

[Christopher_G]

Hi and welcome to the community, @Daventry.

I'm sorry to hear that. Did you get an error message to say that it had failed?

Chris

[Daventry]

No, there was no error message. The line didn’t become active on the new phone but did go offline on the old one. I asked online chat and they told me it had failed. This process needs too be improved, you shouldn’t deactivate the old eSim until the new one has come online successfully.

[Christopher_G]

I'm sorry that this happened, @Daventry.

It seems the same could happen with a standard SIM. The old SIM has to deactivate to allow the new one to register in its place.

Please come back and let us know what happens with the replacement eSIM.

I hope it arrives soon and goes through smoothly for you.

Chris

[Plymouthbloke1]

To the OP, are there any codes on the e-sim that you can enter manually? There are usually two codes printed along with the QR code. One is called a SM-DP+ address and the other is called an Activation Code. 

If you have those, try entering manually when adding a data plan. If it works, then switch phone off and back on again.

Reason I suggest this is that the QR code method didn’t work for me before on another network but the manual code worked perfectly.

[peter17790]

I had the same issue! Did you get your sorted in the end? I even went to EE and they were confused as to why it wasn't working and I had to get a replacement sim. Have been too scared to try again (as I get cut off from my network) but I really need to get onto an e-sim. 

[Dont-Pose]

Hi Chris, 

has EE worked out a way to activate a digital Sim without sending a text ... as the main reason to activate a sim is to be able to receive txt's ... EE's logic seems to be off

[Chris_B]

@Dont-Pose   Activating an eEim means you’re already an EE customer with a phone number on a sim.  The reason for the text message is to authorise the activation of the change of number from the Sim to the eSIM. As you wouldn’t want somebody just requested an eSIM activation and taking your number without you receiving a text message to confirm that transfer.   It’s called security for the customer.   

[Dont-Pose]

Not alway's. I had an eSim and the phone stopped working, or let's say it gets stolen ... then how do you activate eSim. Security is important but with modern technology I am sure they can find another way; logging into an account, over the phone ... etc 

[aseelhamoud]

I have the same problem from yesterday, if anyone can help, thanks