Porting issue?

Denise257 · ‎13-11-2025

I was in store yesterday and ported from sky to EE however nothing has happened yet, online suggests i should have received a text from EE to confirm it has started - i’ve not received a text so does that mean it was done incorrectly in store?

Ali_A · ‎13-11-2025

Hi @Denise257

Welcome to EE and the Community Forums!

Have a look at our Keeping your mobile number to EE page for more information about what happens when your number moves to EE and how long it will take 😊

Ali

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XRaySpeX · ‎13-11-2025

No. will be ported within 1 working day of you activating your EE SIM on EE network.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Denise257 · ‎13-11-2025

Even though iv not had a text to say porting has started?

Ali_A · ‎13-11-2025

Hi @Denise257

Welcome to EE and the Community Forums!

Have a look at our Keeping your mobile number to EE page for more information about what happens when your number moves to EE and how long it will take 😊

Ali