Porting issue

[Jordan7899]

My phone shows “No Service” and there is no fully active EE plan in Mobile Data.

When people call my number the calls still go to Lyca voicemail.

This is a split-port issue. The number is stuck between Lyca and EE.

Please escalate this to the Porting Team to fully release the number from Lyca, rebuild the routing, and re-provision my SIM/eSIM on EE. I may need a replacement eSIM if mine is inactive.

[bristolian]

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@Jordan7899 wrote:

Please escalate this to the Porting Team to fully release the number from Lyca

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There is no access to individual customer accounts on this public internet forum. You should contact EE-CS on 150 for any account-specific issue such as this.

An interesting test in the meantime would be to check whether other EE users can contact you. Whilst other operators will send traffic to your issuing MNO in the first instance before being redircted, on-net traffic should be retained and remain on-net.

Also your "no service" symptoms don't tally with a porting issue.

[Debbie_G · Accepted solution]

Hi @Jordan7899.

Welcome to the community.

As @bristolian mentioned, we don’t have access to individual accounts here on the public forum, so we can’t check this directly.

The best next step is to contact our team on 150 from an EE mobile, or 07953 966 150 from any other phone. They’ll be able to look into this further, confirm your SIM/eSIM status, and make sure everything is fully set up.

Debbie