Please help! "You've dialled an incorrect number" new phone, number transferred

[Katie226]

I bought a new phone and EE contract last Friday and applied to have my old number from Tesco mobile transferred. I was told the transfer would take place today, Wednesday.

Up until around 2pm today all was well, I could use my new phone even though my number had not transferred yet. My old sim from Tesco has been showing no service since this morning, so I thought the number transfer would happen soon.

Since around 2pm even though I have service on the new phone with EE sim when I try to call any number at all, even 150, it says "incorrect number dialled". I can't make any calls at all to anyone and not even to EE to get help for this. I log into the app and it says "there seems to be a problem, please try later", and live messaging with EE is not available to me.

I have of course restarted my phone a hundred times.

Can anyone help?

Thanks

[James_B]

Sorry @fernyywerny, I'd confused your reply with another community member in this thread.

When did you give you PAC code to EE?

James

[fernyywerny]

Last Saturday I gave them the PAC code in store.

[James_B]

I would have expected your number transfer to have completed by now @fernyywerny 

Please get in touch with Customer Care so a member of the team can check the progress of your number transfer.

James

[fernyywerny]

My number has transferred I’m pretty sure because it says my old number in my settings with the new EE sim in. The issue is I can’t make any calls because it says the number is incorrect and I can’t make any texts. But yeah it has been way too long so I will call them up and try and get it fixed.