Please help! "You've dialled an incorrect number" new phone, number transferred

Katie226 · ‎07-12-2022

I bought a new phone and EE contract last Friday and applied to have my old number from Tesco mobile transferred. I was told the transfer would take place today, Wednesday.

Up until around 2pm today all was well, I could use my new phone even though my number had not transferred yet. My old sim from Tesco has been showing no service since this morning, so I thought the number transfer would happen soon.

Since around 2pm even though I have service on the new phone with EE sim when I try to call any number at all, even 150, it says "incorrect number dialled". I can't make any calls at all to anyone and not even to EE to get help for this. I log into the app and it says "there seems to be a problem, please try later", and live messaging with EE is not available to me.

I have of course restarted my phone a hundred times.

Can anyone help?

Thanks

Katie226 · ‎08-12-2022

Mine got resolved in the end at around 11pm last night.

I downloaded skype and phoned EE from there - was on hold for around 45 minutes before I finally got through. The man I spoke to said the system had been down for a couple of hours. He looked into it and said the request had been made but that it was still in progress and that it will be done by midnight. He did phone through to a different department twice while I was on the call to speak to them so I don't know if this helped speed it up or if it would have been done by that time anyway.

So if you're like me and really need it to be sorted today I would advise to ring them through skype or other phone if you have access to (just be prepared to wait a really long time and listen to the same annoying songs over and over again!)

View solution in original post

RoloTheRed · ‎07-12-2022

Sorry I can't help but I'm having exactly the same issue unable to make any calls at present when my old sim stopped working and even temporary new ee number has stopped

idavies999 · ‎07-12-2022

Same here, my BT sim has gone off and my EE one is still using my temporary number. I've had email from BT saying number ported and a text from EE saying the same.

Katie226 · ‎07-12-2022

I just looked at some other threads stating the same problem but no solution so looks like we are not the only ones! This is utterly ridiculous, I really regret switching to EE now. What are we supposed to do when we can't even get in touch with them!

Leanne_T · ‎07-12-2022

Hi everyone.

Please call us from any phone on 0800 079 8586 and the team will get this looked into for you.

Thanks.

Leanne.

Katie226 · ‎07-12-2022

Leanne, the main problem is that none of us can make any calls!

bristolian · ‎07-12-2022

You can call EE's 0800 number from any working phone - it doesn't need to be an EE mobile

Katie226 · ‎07-12-2022

I'm aware of that but I don't happen to have multiple phones at my disposal and I live alone

Katie226 · ‎07-12-2022

That is why I posted here, because I am unable to phone them

bristolian · ‎07-12-2022

You could also call from a web-calling app such as Skype.