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Please help me I’ve deleted my esim and it has deleted my actual sim

sianchapman898
Visitor

My sim has been deactivated can I get it back 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@sianchapman898   Once you more over to an eSim the physical sim gets deactivated.  If you have now deleted your eSim you need to request a replacement SIM card.  You quickest way to get this is to go to an EE store tomorrow and request a  replacement SIM card. ( you’ll need photo ID with you ) Or you’ll need to call customer services and request a replacement sim. this will be posted you you via the Royal Mail. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.