Phone number

[Nxthanyanoo]

I brought a new number and I can only recieve phone calls and texts from ee how can I fix this

[Schockwave]

Hello @Nxthanyanoo ,

/ Welcome to the community,

Have you activated your SIM card/

Are you on pay as you go or monthly contract/

If on pay as you go, you would need to make sure that you have enough credit to make calls and send text.

Please text AL to 150.

[bristolian]

Does "I brought a new number" mean that you have ported a number into EE from another network?

If so, porting data is produced on your original network to direct calls & texts to your current network. If you can only receive calls & texts from other EE users, then this suggests there's a problem with that data. You should contact EE-CS who have a process to raise this with the networks in question. They need to resolve it, but on instruction from your current provider.

[Rach_H · Accepted solution]

Hi @Nxthanyanoo,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your phone number, as this is not what we expect to hear.

I'd recommend reaching out to our team, and they will be able to look into why this is happening, and work to get this resolved for you.

Rach