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My eSim is using for scam

dNarloch
Visitor

‎03-09-2025 10:24 AM

After ask for EE send me a eSim, the Support team told that would send the qrcode for add In my smartphone. Until now, the qrcode never reached after 3 mounths waiting, my husband received several calls from my number phone, but my smartphone not was ringing at my side. 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎03-09-2025 02:29 PM - edited ‎03-09-2025 02:29 PM

@dNarloch  are you on contract or pays you go ?  You can only have an eSIM if you’re on contract.   Does your current SIM still work ?  If it does then your number is probably being spoofed.  You can not have a number across two sims be that a physical sim and a eSIM . 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.