Please could someone help? I'm tearing my hair out at how dysfunctional the EE experience has been!
For background, in the past week or so I ordered a free PAYG SIM thinking that I'd sign up to EE for signal reasons. I duly transferred my phone number and had a text to say this had completed. However, I found a much cheaper SIM not long after this with a different provider and so wish not to be an EE customer. I've switched many times before, so know the drill, and texted PAC to 67075. No text message with the PAC ever arrived. I tried via the webpage for getting a PAC, but that appears to be permanently down. I tried calling 150 and was immediately cut off. I tried calling 150 from another number and the call cut off when it said they couldn't currently help with top-ups (there were no options to discuss leaving/getting a PAC so figured this was closest). I messaged EE on fb and got a generic response to download the app - did that, but it needs a text passcode to link my device which I have not had come through, so cannot go further with the app. It also suggested calling 150 (🫠) or writing on the forum. So here I am, completely and utterly mindblown by how backward this experience has been!
Please could someone tell me how to get a PAC from EE when I have tried all of the above to no avail?! I'd just like to transfer to the new provider now - not interested in any potential price matching, as this has wasted so much of my time.
Thanks to anyone able to help!
