Phone number

[SandraT]

I have entered the PAC code and my old number was supposed to be transferred. However, when I put the new SIM Card a new number has shown. How can I get back to my old number?

[Jon_K]

Hi @SandraT 

Did you give us your PAC online?

When did you give us your PAC?

What phone are you using?

Jon

[SandraT]

Hello @Jon_K 

I have given my PAC code over the phone when I was ordering the new contract. I am using iPhone 14 PRO MAX.

[Jon_K]

Thanks @SandraT 

If you go to Settings, then Phone, can you manually change your number to your old one?

Jon