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Phone number in About Phone is different to actual one

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RayProud
Contributor
Contributor

‎08-02-2025 02:13 PM

I’ve had my current Android phone for five years. Back then my contract was part of my BT account. Because I needed a new SIM card when it arrived the number shown in About Phone has remained different to my actual number.

I’m buying a new Apple phone soon and would really like the correct number to appear in it.

Can this be done remotely by EE or does it need them to send a new SIM card?

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22 REPLIES 22
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RayProud
Contributor
Contributor

‎10-02-2025 06:45 PM

@XRaySpeX , that’s useless!  Fortunately that will be resolved when I get my new one.

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XRaySpeX
EE Community Star
EE Community Star
In response to RayProud

‎10-02-2025 10:25 PM

Yes, it is useless. Fortunately it has no purpose in life & doesn't affect you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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RayProud
Contributor
Contributor
In response to Chris_B

‎11-02-2025 08:01 PM

@Chris_B , correctamundo! 👍 Got the new phone today and pleased to report my correct number was shown. Happy bunny. 😁

Your post from Saturday provides the answer.

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