Phone not connected on SIM only

AdamDw · ‎14-11-2023

I've switched from pay as you go to SIM only. And my phone will not connect to the network. The phone's info says Mobile Network State = Disconnected. Network says EE - Emergency calls only. So I can't call 150 for help.

Is there any way I can contact EE help directly through the website.

Also says Service State = Out of Service.

I was told the switch may take a couple of hours, but it has been over 24 hours.

I have a Google Pixel Android version 13.

bristolian · ‎14-11-2023

You can contact EE CS on 0800 0798586 using any working phone.

XRaySpeX · ‎14-11-2023

Are you in UK?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

AdamDw · ‎14-11-2023

Yes, I'm in UK. Currently travelling, but will soon be able to call customer services using the number. Thanks.

Leanne_T · ‎14-11-2023

Hi @AdamDw

Thanks for coming here 🙂

When did the transfer complete? Have you had no service since moving to SIM Only?

Did you request a new SIM card to be sent?

Leanne 🙂