PUK code too short

[mattzz]

Please can you help. I have an EE pay as you go. I have managed to lock it by getting PIN wrong. I have got my PUK code from my account online but it's only 7 digits long, it needs to be 8 digits long for the phone to accept it. Do I need to add a digit or 0 or something to the start or end

[Michael_D]

Hi @mattzz 

Thanks for coming to the community.

You are right, the PUK should be 8 digits but it would usually show if there was a 0 as part of it and I wouldn't want to guess as you only get so many attempts to enter it.

The best thing I can suggest would be to get in touch with our customer service guides from another phone and they can check the PUK against your account.

Michael

[Roachy5555]

Can you send me a PUK code please 

[Katie_B · Accepted solution]

Hi @Roachy5555. 

Thanks for coming here. 

You can locate your PUK code by following these steps in your online account:

1. Log in to EE using a web browser
2. Click on Plans & subscriptions 
3. On that page, click on Manage mobile
4. On that page, scroll down to Phones and devices
5. Your PUK Code is shown under Unlock your SIM / eSIM

Hope this helps, 

Katie