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PAC code error

tom-hobbo97
Explorer

‎19-02-2023 10:02 AM

Trying to bring my old number over from Vodafone but i keep getting and error message saying

Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.

 

Spoke to Vodafone and their adamant the code is correct... spent days trying to sort this now.

0 Helpful
4 REPLIES 4
tom-hobbo97
Explorer

‎19-02-2023 09:58 AM

Trying to bring my old number over from Vodafone but i keep getting and error message saying

Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.

 

Spoke to Vodafone and their adamant the code is correct... spent days trying to sort this now.

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎19-02-2023 10:03 AM

@tom-hobbo97   Have you called EE customer services and gave them the code to port your number over ?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
tom-hobbo97
Explorer
In response to Chris_B

‎19-02-2023 12:51 PM

I've tried but just constantly on hold
0 Helpful
_MrR_
Scholarly Contributor
Scholarly Contributor
In response to tom-hobbo97

‎19-02-2023 12:56 PM

Hi @tom-hobbo97 

Another option is to log into your My Vodafone and cancel the PAC code. Then generate a new one? 

0 Helpful