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Ordered new sim card and now old one is not working at all! URGENT

Havoc_online
Investigator
Investigator

‎16-02-2023 02:32 PM

I ordered a new sim on Monday 11th and now my old one has been deactivated - before the new one has arrived! I am stuck with no phone or data connections and no wifi calling either. How can I get this back on? I have no idea when the new one will come - it might be after the weekend. I cannot be uncontactable as my son needs to be able to contact me. This is an UNSAFE SITUATION

0 Helpful
21 REPLIES 21
Havoc_online
Investigator
Investigator
In response to Havoc_online

‎17-02-2023 11:51 AM

Oh yes 🙄 not helpful. I've had enough now. We shall see if the new sim turns up today. If not then there will be a travel expense and time compensation claim going in 🤬


0 Helpful
Leanne_T
EE Community Support Team
In response to Havoc_online

‎17-02-2023 12:03 PM

I am very sorry this was not resolved for you @Havoc_online and hope the SIM card arrives today. 

Leanne. 

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