Hello @Faisalkamran,
Welcome to the community,
It can take between 2-5 days, depending on post, as it is sent via second class post. There has also been the weekend, so it so it would not have arrived yet either.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
