Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Old SIM dead can't receive eSIM security PIN

pcjackson
Visitor

‎12-06-2023 10:28 AM

I requested to move to eSIM on Saturday. I didn't receive any notifications or emails from EE and found that my SIM had been disabled today (signal triangle with ! on Pixel phone).

I managed to download my eSIM through My EE (Android app) on wifi but now its requesting a PIN to activate. But I have no signal to receive SMS!

Been on old for 20 minutes...

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎12-06-2023 11:00 AM

Hello @pcjackson ,

Welcome to the community,

Unfortunately, you will have to speak to customer service about this, nothing we can do here, no account access, this is a public forum, they will answer as soon as someone is free, as it depends how many customers are contacting them etc.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful