25-06-2019 01:35 PM - last edited on 24-02-2021 11:55 AM by Sorcha
If you’re porting to EE, or moving to another network, you’ll need to get a PAC or a STAC depending on if you want to keep your number.
If you’ve got a PAC from another network and you’re looking to move your number to EE, you can do this by following one of the following options:
If you are considering switching to another provider and you want to know if you would have to pay any early termination charges, you can:
If you want to switch mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC). You can get a PAC free of charge by following one of the following options:
If you choose to text us for your PAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.
A PAC will allow you to move your existing mobile number to any other UK mobile network.
Once you have given your PAC to your new provider, they will be able to switch your number the next working day.
For requests made after 17:30 on a weekday, on a weekend or bank holiday, the request will take an extra working day.
Day of transfer request |
Day of transfer |
Monday |
Tuesday |
Tuesday |
Wednesday |
Wednesday |
Thursday |
Thursday |
Friday |
Friday |
Monday |
Saturday & Sunday |
Tuesday |
If you want to change mobile provider and automatically cancel your current service but not keep your mobile number, you can request a Service Termination Authorisation Code (STAC).
You can get a STAC free of charge through one of the following options:
If you choose to text us for your STAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.
If you need to unlock your phone to use with your new provider, please head over to our unlocking page.
Got another question? Tap 'reply' to get involved.
04-01-2022 08:53 AM
10-08-2022 05:56 PM
I've got the same issue
11-08-2022 07:36 AM - edited 11-08-2022 07:37 AM
Hi @Victoria481
Thanks for coming to the community.
What issue do you have?
Are you unable to complete the number transfer using the online form?
Leanne 🙂
11-08-2022 10:41 AM
11-08-2022 10:53 AM
Hi @Victoria481
If this is not working for you, please call us on 150 and the team will be happy to help.
Leanne.
11-08-2022 12:44 PM
14-04-2023 05:19 PM
hello
15-04-2023 07:18 AM