Number on SIM still old after porting

[pwalk]

Completed a port today and new number is showing on outgoing calls etc, but in the SIM details on phone (and also in places like Google Messages app in RCS chat settings) it;s still showing old number.

Seems to be the same issue as here:

https://community.ee.co.uk/t5/SIM-cards-Porting/Wrong-number-on-phone-after-port/td-p/1131986

I couldn't get through to customer support and I don't have access to iPhone to edit SIM. Is there any other way to do it or can somebody from EE do it for me please? I will also have to do it for a second number I'm porting tomorrow. I wonder why these things can never be straightforward.

Edit: seems like there is a problem, Messages app seems to use new number when receiving and old when sending😕

[AL-B]

Hi @Uktissue, @Katie_B , @Leanne_T ,

Thanks for all your support. I just called the customer service over the phone and they did the "Network Reset" from their side. Asked me to Restart the phone and wait for 10 sec.. There we go, the phone number got updated throughout the "About Phone" section, Messages application and wherever necessary.

This is really helpful as it didn't want me to get the replacement sim.

Issue is resolved now.

Much appreciated,

Al-B

[Leanne_T]

Thanks for coming back and letting us know @AL-B 

Really glad this is now sorted for you 🙂

Come back to the community anytime. 

Leanne. 

[Uktissue]

Hi

I've tried that too but didn't work...

out of curiosity,  which phone and model are you using? For me it's Samsung A54 5G

Thanks 

[Uktissue]

Yes. Exactly. The new no. Is the one I ported on to ee from my previous network provider.

The contact us thing I see has been answered. Happy to know it's resolved for you now

Good luck