Number not recognised after transferring

[JustWannaUseMy]

Just got may iPhone 14 along with transferring from O2. I can make outgoing calls and my wife's phone recognises the call as coming from my number and Setting -> Phone is showing the correct number however if anyone tries to call me they get a message saying the number dialled is not recognised.

[Chris_B]

@JustWannaUseMy  Have you restarted the device since your number was migrated over ? 

[JustWannaUseMy]

Thanks for replying but yes, I have.

[bristolian]

Which day was your PAC submitted? And when was your port-in?

Do inbound calls to your temporary number still connect?

[Kh43]

Hi, I’m having this exact issue, did you find a solution?

I had a new SIM card this week and my number ported this morning. I can make calls/texts but when someone calls me it says number not recognised. 
Any help would be greatly appreciated! 

[James_B]

Hi @Kh43,

Welcome to the EE Community. 🙂

Have you restarted your phone since your number transfer started?

James

[Kh43]

Hi,  yes phone restarted and I’ve reset the network settings but I’m still unable to receive calls or texts from anyone not on EE or landlines

[Katie_B]

Hi @Kh43. 

That's strange. 

I would recommend giving us a call and speaking with our technical care team who can check your port has completed correctly. 

Katie