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Number has not ported from Smarty

Sink92
Explorer

‎30-12-2022 10:30 AM

Hi

I took out a new sim only deal just before Christmas, I filled in the PAC code when completing the order. SIM card arrived 2 days ago and the number has still not ported. I put the SIM card in 2 days ago and made a call which is what the live chat team told me to do to activate the new SIM but still nothing. Can you please help?

Thanks

Andrew

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎30-12-2022 10:43 AM

The PAC is normally treated as submitted the day you activate your new SIM, and port-in occurs the following working day.

I would recommend contacting EE C/S on 150 to check the status of your port-in.

0 Helpful
Sink92
Explorer
In response to bristolian

‎30-12-2022 10:47 AM

I activated my new SIM 2 days ago by making a call. I did just call 150 and they said the PAC code wasn't entered when creating the SIM. Handy!! Why have that option on the website if they won't use the info I give them!

Thank you for the reply 🙂

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