Not receiving messages

tylerproce · ‎08-05-2025

i recently signed up to a contract phone and i just put my new SIM in my phone but when i call 150 the AI assistant says she sent me a message with all the details i need and i never receive any messages, and when i try to message 150 i get nothing back. please help.

Schockwave · ‎08-05-2025

Hello @tylerproce ,

Welcome to the community,

Which phone do you have?

If it is an IPhone, could you please switch FaceTime and IMessage off, reboot and see if the messages arrive, and if they do, you can then switch both back on again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎08-05-2025

Hello @tylerproce ,

Welcome to the community,

Which phone do you have?

If it is an IPhone, could you please switch FaceTime and IMessage off, reboot and see if the messages arrive, and if they do, you can then switch both back on again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎08-05-2025

If you send a text message to your own number, do you receive it?