No signal

[Zamina]

Hi, I switched to EE few days ago. I have not received my package which should contain eSIM details/guide. I wake up this morning to no signal. I cannot even call EE, can’t track my order. This is a nightmare. 

[Leanne_T]

Hi @Zamina 

Thanks for coming to the community. 

If you log into the EE app, do you have the option to download the eSIM? 

Leanne.