No signal still after receiving new sim and activating it

[YusKingg]

I got my new SIM card today and was told to activate it and I’ll be able to use it immediately I followed the instructions online once activated my old sim then disconnected and despite the new SIM card being in the phone it’s still not connected to the network despite rebooting my handset multiple times still not working 

[bristolian]

What was the reason for replacing your SIM?

Does EE show on a manual network search?

[Rach_H]

Hi @YusKingg,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your new SIM, and I can understand your concern.

If your SIM still isn't active then I'd recommend reaching out to our team on another line, and they will be able to get things up and running.

Rach

[YusKingg]

Not active and I have no other number to call from as I was told it would usually take up to an hour 

[YusKingg]

I had been having network issues so a manager had sent me a replacement sim to see if that eradicated the issue but so far seems more headache than a solution 

[Leanne_T · Accepted solution]

Hi @YusKingg 

Do you have an EE signal showing on the replacement SIM? 

If anyone has an unlocked or EE device that you could try to see if the SIM card shows service and works in another device that would help us to see if this could be a SIM or phone issue? 

If you're unable to try this and the SIM has no service, you would need to get back in touch with our tech guides who can get this fully looked into for you. 

Leanne.