No signal after Esim download

[Ljcoleman42]

Hi all,

recieved my iPhone 14 pro and new SIM card today. Our new sim in and all seemed well, had signal & old phone stopped working & lost signal. 

I then accidentally deleted the Esim profile. I went onto EE app and downloaded new Esim profile and seemed to work but phone is still showing no signal? 

do I need to wait 24 hours or give EE a call tomorrow? 

cheers 

[Jon_K]

Hi @Ljcoleman42.

Welcome to the community.

Have you tried restarting the phone?

It can take up to 24 hours for a registration but it's usually a little quicker.

Jon

[abishop]

Mine isn’t working either, both my physical SIM & eSIM aren’t working. I have no reception unless I’m on a wifi connection. But I can’t make it receive calls unless it’s through what’s app.

[Jon_K]

Hi @abishop.

Did this happen straight after registering an eSIM?

Have you tried restarting your phone?

Jon

[jess66]

Hey, how did you sort this please? I am having the same issue. Thanks!

[Leanne_T]

Hi @jess66

Thanks for coming here. 

Have you deleted the eSIM or just downloaded one to your phone? 

Leanne 🙂

[jess66]

It’s still showing on my phone with my number but I don’t have any service. 

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[mod edit: please don't post personal details on the forum]

[Leanne_T]

Thanks @jess66

Have you made any account changes since this happened? 

Have you tried restarting the phone?

Leanne.