No service

[Dskhalinx]

I just moved my number to EE and since that move happened there has been no service on my mobile 

[Dskhalinx]

I just moved my number to EE and since that move happened there has been no service on my mobile 

[Katie_B · Accepted solution]

Good morning @Dskhalinx. 

When did your number port complete?

Katie

[Dskhalinx]

I think it was yesterday because i last received a text from Lebera at about 11am and at 12pm i got no service up until this moment 

[Dskhalinx]

Yesterday 

[Katie_B]

Thanks for confirming when your number port completed @Dskhalinx. 

Have you tried restarting your phone?

Katie

[Dskhalinx]

Yeah i did that yesterday and even this morning. Still the same

[Katie_B]

Thanks for getting back to me @Dskhalinx. 

Does your old SIM still work?

Katie

[Dskhalinx]

No it stopped working but still in my phone

[Katie_B]

Do you have access to another phone @Dskhalinx?

If yes, I'd recommend giving us a call so our technical care team can look into your number port further. 

Katie