How can I get online chat as my new contract phone isn’t working

[bristolian]

In what way is your new contract phone not working? Can you explain the symptoms you have, and what you've tried thus far to resolve?

[Bevb1968]

I’m not able to use my new contract phone due to my sim not working and eSIM it’s too long now and I’m not paying for use of phone when I can’t use it
Sent from my iPhone

[bristolian]

What makes you think your SIM is not working?

In basic terms, what is the problem you have? And what have you done, to prove this to a SIM issue?