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No service

Brewers06
Explorer

‎17-06-2022 08:08 AM

Hi, I got a new phone delivered and I’ve changed to my new SIM card and activated it. But my new phone is just saying no service. Any ideas at all? Thankyou

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎17-06-2022 08:24 AM

@Brewers06   Was this an upgrade?   If it was does your old device still show a signal?    Have you tried restarting the new device?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Brewers06
Explorer
In response to Chris_B

‎17-06-2022 10:11 AM

Hi, yeah it was an upgrade. And as soon as I registered the new sim in the new phone the old phone and sim signal disappeared too. 🤷🏼‍♂️

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Brewers06

‎17-06-2022 10:35 AM

Hi @Brewers06,

 

Welcome to the EE Community. 🙂

 

Did you activate your new SIM at myaccount.ee.co.uk/app/activate-sim?

 

Have you restarted your new phone since your old SIM was disconnected?

 

James