No Frills sim upgrade

[natashakitt]

hi

i recently went through adding an additional line/contract on the app as it said i could gift data

however upon receiving the sim it cant be used to gift data as it is a ‘no frills’ sim , is there anyway to upgrade to an essentials sim? Thanks

[Schockwave]

Hello @natashakitt ,

Welcome to the community,

I would suggest speaking to customer service and see what they say.

[PaulLewis1970]

Did you get this resolved? I have the same problem and EE are not being helpful. 

[natashakitt]

Hi,

yes after I rung up and explained to them that I didn't realise the sim couldn't gift data, they transferred my plan to the essentials sim for me, hope you get it sorted too 

[Leanne_T]

Morning @PaulLewis1970

Thanks for coming to the community. 

If you would like to change the plan, please try calling us again on 150 and the team will see what is available for you. 

Leanne.

[Gheis]

Hello 

I have upgraded my EE sim card to a no frills sim plan 125 GB but i have a problem , before upgrading i had to travel to Iran and my EE sim card used to work here ( No data or calling ) i could receive Text messages from my bank account and other stuff . just receiving text. but since i have upgraded in Feb. 2023 i had to travel again to Iran and now my sim card doesn't connect to the networks here and i cant receive text and that is a huge problem for me , what do i have to do to fix this ???  

[Chris_B]

@Gheis   Did you check to make sure roaming was enabled on your EE account ?   

[Christopher_G]

Hi @Gheis 

You'll need to speak to our Mobile Care team to check the status of Roaming on your account. You can find our contact information, including an international number, on our get in touch help page.

Chris