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[phil-44]

I am new to EE having transferred from Plusnet Mobile. We have two phones (Wife & Self) and I oprdered two Sim cards.  The Sims have arrived but they do not indicate which is which. How can I find out...  I have tried checking the Sim cards order numbers but they are not recognised on EE website order checker.

[phil-44 · Accepted solution]

Thanks everyone, I have finally spoken to a Dan ****** at EE and he has sorted out my issue at last. It has been a very frustrating and tiresome experience that could have been avoided by a very simple inclusion of information in the beginning.. I am relieved that it's  done.

[mod edit: employee details removed from the forum]

[Leanne_T]

Thanks for coming back and letting us know @phil-44 

I am sorry this has taken time to get sorted for you. 

Leanne.