New sim

[Njone18]

Hi I e had a new sim as I managed to lock my eSIM well new sim come I don’t have a number I’ve had a pin and puk number but where do I put it 

[James_B]

Hi @Njone18,

When you say your SIM was locked, was your phone asking you to enter a PUK code?

James

[Jpow8895]

Yes it is 

[Jpow8895]

Yes it’s asking for puk number 

[Jpow8895]

Need to unlock my sim 

[Chris_B]

@Jpow8895   You’re find your PUK code within your online EE account. 

[James_B · Accepted solution]

Welcome to the EE Community, @Jpow8895 🙂

Please tap here to view your PUK code.

James