New sim won’t make calls?

[Jools08]

Hello, 

i added a new sim to my account to going an iPhone XR for my husband however when he tries to make a call it doesn’t work, he can text and receive calls just not make call.  We have turned the phone off and on a number of times, also reset network still nothing? Any suggestions. Thanks

[CiaranTags]

It's a new pay as you go sim I had paid 15 online for the calls texts and
50gb bundle but when I call it says I've no credit but data works fine

[Katie_B]

Thanks for confirming @CiaranTags. 

If you text AL to 150 what reports back?

Katie

[CiaranTags]

It's saying my current ballance is 10 but I had paid 15 online when
ordering the sim.

[Katie_B]

Have you registered for My EE yet @CiaranTags?

If yes, can you tell me if a pack is showing active?

Katie

[Dragster425]

Great if your phone isn't working 

[Dragster425]

My wife and I changed our Sims from BT to EE yesterday and now can't make calls. We made one call each for a minute 

[Leanne_T]

Hi @Dragster425 

Thanks for coming here. 

Are you using the new EE SIM card? 

Have you restarted the phones? 

Leanne 🙂